Insights
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Communication Capability
Imagine What Becomes Possible Over the previous six Insights we’ve explored the Communication Gap from different perspectives. We’ve looked at…
Hidden Residents
Success Doesn’t Always Mean Independence Most organisations measure success by outcomes; The form was submitted. The benefit was awarded. The…
The Communication Gap - The Unrecognised Cost Within Your Avoidable Demand
The Communication Gap – The Unrecognised Cost Within Your Avoidable Demand Most people working in local government are familiar with…
Your Contact Centre Already Knows Where the Communication Gap Is
It Has Been Telling You for Years Every day, your organisation speaks to people. Through your contact centre, through emails,…
Why the Same Communication Doesn't Mean the Same Thing to Everyone
One Communication. Many Interpretations. Every piece of communication has one author. But it may have hundreds, thousands or even millions…
Communication isn't measured by what we send
Communication isn’t measured by what we send Every organisation believes it communicates. Letters are sent. Emails are delivered. Text messages…
The Residents You Can't See
Who are the residents we don’t realise we’re losing? Every organisation exists to serve people. Yet every organisation has people…
