Case Studies

During the Covid-19 pandemic the UK Government issued a number of grants to support businesses and the most vulnerable in society that were to be delivered by the councils. Find out how our robot RUDI B helps council teams to eridicate backlogs and boost productivity.

The VEP initiative provides local authorities with up to date earnings and private pension details to enable them to update a resident’s benefit accordingly. Due to his speedy and accuracy, Rudi has become an important member of the processing team at Waltham Forest Council.

With more residents transitioning to Universal Credit, the number of UCDS notices that need processing is increasing. Sharon reviews data quickly and accurately at impressive speeds.

Each year the Housing Associations and Registered Social Landlords provide the local authorities with their annual rent increase lists. Annual rent increase data is usually received in February and March during the Revenues & Benefits teams’ busiest period at End of Year. Our robots take the strain away from teams as they fight to process them before the start of the financial year.

Updating earnings has always been one of the biggest tasks that a council has to undertake and are a big drain on time and resources. Due to the unstructured nature of the documents provided, i.e. scans or photographs, they have had to be done manually… until now.