Frequently Asked Questions

Typically, only processes with structured data can be completed by automation solutions. This limits the number of processes that you can automate. However, our DigiStaff are able to take both structured and unstructured data and process it on your behalf. Our DigiStaff use a combination of Intelligent Automation solutions to enable them to process tasks from end to end. They can interact with a resident through its conversational function, read forms and documents received into the council and process all types of data into your back office systems. Our DigiStaff are completely system agnostic and as such can work right across your organisation.

Absolutely, and whilst APIs have their place, they are limited in what they can do. An API can generally only perform one task and if there is no work for it to undertake it sits idle for most of the day. Whereas one of our DigiStaff can perform any number of tasks and functions and can be utilised consistently throughout the day. A digital worker could be undertaking work in your Revenues section in a morning, your Housing Team in the afternoon and in Licensing on an evening. It’s use is far greater than an API. And they are significantly cheaper.

All DigiStaff are pre-trained and are in un-limited supply at very short notice. They are a great alternative to recruiting Staff, Agency, and using Outsourced Off-Site Services. They are quick, accurate, can work 24/7/365 if required, and are the cheapest processing resource available. They demand none of your management time unlike the alternatives. DigiStaff are increasingly being seen as part of the staffing structure to give management more options throughout the year.

Not yet, given the number of different services within the council but we are creating more all of the time. If we don’t have any DigiStaff for your service or even a particular process we’re more than willing to work with you to create your DigiStaff. If you choose to become a development partner there are significant discounts to be found in the cost of your DigiStaff.

To the contrary, in our experience the reaction from staff has been very positive as the drudgery element in their jobs is much reduced, leaving them to do the skilled part of their roles. We know when our DigiStaff solutions are becoming more accepted when they are given human names: Some of the names that council staff have given their DigiStaff to date a RUDI, Blue, Nelson, Doris and Vera & Jack.

Over twenty councils now use our DigiStaff. Click here to see some of our customers.

You won’t be the last. Creating a digital workforce requires a lot of time and resource across the organisation and can be slow. Also finding people with the right skills to train can be a challenge. Over 50% of RPA implementations fail within the first two years and this has happened with a number of Local Authorities. This is where DigiStaff are different. By using our pre-built solutions, you can be up and running within a number of weeks and getting an instant return on your investment. Where we work with you to develop new digital workers, we will use our highly experienced staff to create them for you, meaning they are ready in a fraction of the time than if you chose to develop them yourself, meaning your ROI starts sooner.

Using our managed service, we will then look after the service and maintenance of your DigiStaff meaning that you don’t have to create a team, at additional cost, so your savings are genuine savings.

Our managed service provides you with access to our team of highly skilled and experienced staff, comprising developers, analysts and subject matter experts. We will provide you with our pre-built solutions or work with you to develop new solutions and once they are in your environment, we will run, monitor, update and fix any issues daily for you. All for one agreed price. There are no hidden or additional charges with our managed service.

This is one of the benefits of using our managed service, your involvement is kept to a minimum meaning your valuable resources are available to undertake their tasks as normal. Your main involvement will be in the testing phase as we implement our DigiStaff to ensure that they are processing in the way that you require. Once this is done you only need to work with our team to set your daily and weekly priorities and to QA the outputs. We will do everything else for you.

Security is our number one priority. All processing is done on your systems under the control of your IT team. None of your data leaves your IT environment. Our Management Information Management System is also ISO27001 Accredited. All our IT equipment used to access your systems is centrally managed by us under mandatory and enforced rules so this is an extremely low risk solution.

We can be up and running within weeks. The key to this is to involve your IT team from the start of the discussions as they will be instrumental in setting up the required infrastructure.

Once the infrastructure is in place, we can deploy our DigiStaff instantly and move onto configuring and testing. We manage the running, maintenance and development of DigiStaff. Our managed service is the quickest and lowest risk way to roll out automation. No clients have reduced their DigiStaff and all are now increasing their digital workforce.

You can avoid all backlogs with DigiStaff. All processing can be up to date, at all times of the year with DigiStaff. This means you can have an army of staff who process quickly and efficiently available to you at all times of the year. Say ‘goodbye’ to backlog headaches and ‘hello’ to processing with DigiStaff.

There is no set price for our DigiStaff as we recognise that each council’s requirements are unique. Once we know your requirements, we will provide you with a price that provides you with genuine savings. We can tell you that DigiStaff are significantly cheaper than your own staff, agency staff or offsite processing.

If you want to find out more get in touch via the contact us page.

We’d love to chat further about how our DigiStaff intelligent automation packages can help revolutionise processing at your council.